Your rights
as a patient
Every person receiving healthcare services in Europe is protected by 14 fundamental rights. At Affidea, these rights aren't just theory — they're the way we operate every day, in every examination, at every appointment.
One Europe, 14 rights for all
The European Charter of Patients' Rights was drafted in 2002 by the Active Citizenship Network in cooperation with 12 European organisations. It was adopted by the European Economic and Social Committee in 2007 and is now part of European Law.
Its goal is to guarantee a high level of human health protection for all European citizens, regardless of the country or healthcare provider.
2002 — Drafted
Created by the Active Citizenship Network together with 12 European citizens' organisations.
2007 — Legally Established
Adopted by the European Economic and Social Committee (EESC) and incorporated into European Law.
16 Languages — Pan-European Reach
Translated into 16 languages and applied across all European Union member states.
April 18 — Patients' Rights Day
Every year, Europe marks Patients' Rights Day, strengthening awareness across member states.
From principle to everyday practice
Each right of the European Charter corresponds to specific commitments and practices at Affidea — at your appointment, during your examination, in every interaction with you.
Right to Preventive Measures
Every individual has the right to proper services in order to prevent illness.
Personalised Check-Up programmes and preventive screenings (mammography, bone density, cardiac evaluation) for early diagnosis.
Right of Access
Access to the health services your health needs require, without discrimination based on race, gender, age or income.
Nationwide network of centres, online appointment booking, and partnerships with EOPYY and private insurance funds for equal access.
Right to Information
Access to all information regarding your health, available health services, and how to use them.
Clear guidance for every examination — what it involves, what preparation is needed, when results will be available.
Right to Consent
Informed consent before any medical procedure — with full knowledge of benefits, risks, and alternatives.
Before contrast-based exams or invasive procedures, you receive full information and sign an informed consent form.
Right to Free Choice
Free choice between different treatment procedures, examinations, and healthcare providers.
Choose your diagnostic centre, physician, and the time that suits you — online, by phone, or in person.
Privacy & Confidentiality
Protection of your personal and medical data, in full compliance with European and national law.
Full GDPR compliance, a dedicated Data Protection Officer (DPO), and a secure digital portal for accessing your results.
Respect of Patients' Time
Receive the necessary treatment within a short, predetermined period of time — at every stage of care.
Short-notice appointments, minimal waiting times at the centre, and fast result delivery — often the same day.
Observance of Quality Standards
Access to high-quality health services — both in specialisation and in adherence to specific standards.
International certifications, specialised physicians, and application of the strict standards of the European Affidea Group across 15 countries.
Right to Safety
Freedom from harm caused by poorly functioning health services, medical errors, or negligence.
State-of-the-art equipment, strict radiation protection protocols (low-dose CT), and continuous staff training.
Right to Innovation
Access to innovative diagnostic procedures in line with international standards, regardless of economic or budgetary constraints.
Continuous investment in cutting-edge technology — 3T MRI, low-dose CT, digital mammography, and AI-assisted imaging.
Avoid Unnecessary Suffering & Pain
Avoidance of unnecessary suffering and pain at every phase of illness and diagnostic procedures.
Open MRI for patients with claustrophobia, child-friendly environments, and staff trained in anxiety management.
Personalised Treatment
Diagnostic and treatment programmes tailored to each patient's personal needs.
Customised examination protocols and Check-Up programmes based on age, gender, family history, and medical background.
Right to Complain
The ability to lodge a complaint in case of harm and to receive a response or other form of feedback.
Open channels for complaints and suggestions, with a commitment to investigate and respond in every case.
Right to Compensation
Fair compensation within a reasonable period in case of physical, moral, or psychological harm caused by health services.
Full professional liability insurance coverage and transparent claim-handling procedures.
The patient at the centre of every decision
At Affidea, protecting patient rights isn't an obligation — it's a value. Three pillars support every aspect of our operations.
Dialogue & Listening
Open channels of communication for every question, concern, or observation. Every patient is heard.
Data Protection
Full compliance with GDPR and Greek Law 4624/2019. Contact our DPO: dpo.gr@affidea.com
International Standards
We apply the strict standards of the European Affidea Group across 15 countries, with continuous quality audits.
Your health is a right — and our priority
From preventive screening to specialised diagnostics, every service we provide is designed to uphold these rights in practice.
